Privacy Policy

Welcome to the website of Terme Banja Luka. Protecting your privacy is extremely important to us. This Privacy Policy explains how we collect, use and protect your personal data in accordance with applicable data protection regulations.

1. Data collection

We collect data only when you provide it voluntarily – through the contact form, reservations, subscriptions to the newsletter or other forms of communication. This information may include your first name, last name, e-mail address, phone number and the message you send.

2. Use of data

We use your data exclusively for the purpose of:
answers to your inquiries and requests,
processing reservations and providing requested services,
improving the user experience and quality of our services,
sending information and offers, if you have given your consent.

3. Data protection

We take all necessary technical and organizational measures to ensure the protection of your personal data against unauthorized access, loss, misuse or alteration.

4. Sharing of data

Your data will not be sold, rented or given to third parties, except when it is prescribed by law or necessary for the realization of your reservation (eg hotel partners or website technical support).

5. User rights

At any time you have the right to request:
access to your personal data,
correction of incorrect data,
deletion of data (“right to be forgotten”),
restriction of processing or data transfer,
withdrawal of consent for processing.
To exercise these rights, you can contact us via the e-mail address: info@termebanjaluka.com.

6. Cookies

Our site uses cookies to improve functionality and analyze visits. By using the website, you agree to the use of cookies in accordance with this policy. You can find more information about cookies in the Cookie Policy section.

7. Changes to the privacy policy

We reserve the right to periodically update this policy. All changes will be published on this page.